Help and contact

How do I collect screenshots automatically?

Choose automatic screenshot collection in the app and allow full photo access. Recent captures are imported first, and you can read each one as it becomes ready. Moato checks for new screenshots when you return to the app and when your photos change while you use it.

You can continue to Home with limited or denied photo access. To use automatic collection, allow full photo access in your device settings. The current apps do not offer photo-picker, text-paste, URL-paste or external-app import entry points; previously saved text and URL items remain available. Imported photos become searchable by their text once recognition finishes.

Why is my library empty on a new device?

Your library is stored on your device. Signing into the same account does not transfer it automatically. Export or share the material you need before deleting the app or changing devices. Exporting or sharing does not automatically restore the library on a new device.

What is free, and what needs Pro?

Text recognition, manual corrections, search, reading and sharing are free. Download a model to use on-device summaries. Text cleanup, questions about saved text and enhanced summaries need Pro or an active trial. The one-time ad-removal purchase does not include server AI.

Confirming consent during signup immediately requests the 7-day trial from the server. The server determines eligibility and dates; photo permission, import and OCR do not delay trial start. No card is required, and it does not automatically charge you. Saved AI results remain readable and shareable when a trial or subscription ends. If a request is temporarily limited, follow the message in the app and try again later.

I paid, but my access has not appeared.

Sign in with the same Moato and store accounts used for the purchase. Restore purchases or refresh purchase status in Settings. Server confirmation can be delayed after a successful payment. Check your purchase history before buying the same product again.

How do I cancel Pro?

Turn off renewal in the store where you purchased it. Deleting the app or your Moato account does not cancel a subscription. You can also check your current subscription period and cancellation status in the store.

• Manage Apple subscriptions
• Manage Google Play subscriptions

How do I delete my account?

Delete your account in the app settings after identity verification and a separate final confirmation. Device data and some server records remain, so review the account deletion notice first. Website verification is currently being prepared, so you cannot delete an account on the website yet. Read the privacy notice for more details.

I cannot open the verification window.

Web identity verification is currently being prepared. Use account deletion in the app settings. Once web sign-in is connected, allow pop-ups or open this page in Safari or Chrome if you are using an in-app browser, then select the same sign-in provider you used in Moato. Verification alone will not delete the account; a separate confirmation is required.

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